Terms & Conditions

Acceptance of Terms

By accessing or using this website, you confirm that you have read and understood these Terms and Conditions and agree to comply with them. When acting for a company, institution or other organisation, you confirm that you are authorised to act on its behalf.

Do not use the website where such use would be unlawful or where you do not agree with these terms. Merely viewing public information does not itself create a training, educational, advisory, agency or other contractual relationship with the company.

Company Information

This website is operated by Emirates Business University FZE, a Free Zone Establishment registered in Fujairah Creative City – Media Free Zone, United Arab Emirates.

References to “the company,” “we,” “us” or “our” mean Emirates Business University FZE. References to “you” or “your” mean a website visitor, enquirer, learner, participant, corporate contact, institutional representative or other person interacting with the company.

Permitted Website Use

You may use the website for lawful personal, professional and business-information purposes. You must not:

• Use the website for unlawful, fraudulent, misleading, defamatory or harmful activity.
• Attempt to gain unauthorised access to the website, server, accounts, systems or data.
• Introduce malware, malicious code, automated attacks, excessive requests or other disruptive technology.
• Scrape, copy, reproduce, republish or commercially exploit website content without permission.
• Misrepresent your identity, authority, organisation, qualifications or intended use of information.
• Send unsolicited promotional messages, abusive communications or material that infringes another person's rights.
• Use the website or its content in a way that could damage the company’s name, systems, services or legitimate interests.

Access may be restricted, suspended or blocked where misuse, security risk or unlawful activity is reasonably suspected.

Website and Service Information

The website provides general information about Education Training, Online Education, training-delivery arrangements and connected corporate or institutional learning support. Website descriptions are informational and may be updated without notice.

Availability, content, trainer assignment, duration, timetable, delivery method, location, platform, fees and other service details are confirmed only in the applicable registration, quotation, proposal, invoice, agreement or written confirmation.

Enquiries, Quotations and Proposals

An enquiry, discussion, preliminary estimate or proposal does not create a binding agreement unless the company expressly confirms otherwise in writing.

• Quotations and proposals may be valid only for the period stated in the document.
• Fees may depend on participant numbers, trainer availability, delivery location, technology, duration and client requirements.
• The company may revise or withdraw a proposal before acceptance where circumstances, costs or availability change.
• Information provided by the client is used to prepare the proposed scope and must therefore be complete and accurate.
• Confidential or sensitive records should not be sent unless specifically requested through an appropriate process.

Formation and Priority of a Service Agreement

A service engagement is formed only when the relevant conditions specified by the company have been satisfied. Depending on the service, this may include:

• Acceptance of a registration, quotation, proposal or written service agreement.
• Confirmation of the participant, client or authorised organisational contact.
• Receipt of the required fee, deposit or agreed payment confirmation.
• Confirmation of schedule, trainer, platform, location or other delivery arrangements.
• Completion of any reasonably required verification or onboarding steps.

The order of priority will normally be: a signed service agreement or contract; an accepted proposal or quotation; an invoice or written confirmation; these Terms and Conditions; and general website content.

Eligibility, Authority and Accuracy of Information

You are responsible for providing accurate, current and complete information. The company may rely on the details supplied when planning, invoicing, scheduling and delivering a service.

• Individual participants must satisfy any stated participation, language, technology or experience requirements.
• Corporate and institutional contacts must have authority to register participants, approve fees and provide necessary information.
• You must promptly notify the company of changes affecting contact details, participant information, attendance, scheduling or payment.
• The company may decline, postpone or discontinue an engagement where essential information is missing, misleading or materially inaccurate.

Fees, Invoices and Payment

Fees, currency, taxes, instalments, payment deadlines and permitted payment methods will be stated in the applicable invoice, quotation, registration or agreement.

A payment is treated as received only when cleared and identified in the approved company account or payment system. You should retain the official payment evidence and notify the company promptly if a payment is not reflected correctly.

Changes, Postponement, Cancellation and Refunds

Specific cancellation, postponement, substitution, transfer, credit and refund conditions may be stated in the applicable registration, quotation, proposal, invoice or agreement. Those specific conditions will take priority.

Changes requested by the client or participant

• Requests should be submitted in writing as early as reasonably possible.
• Approval is subject to trainer availability, scheduling, committed costs and the nature of the service.
• Additional fees may apply where a change causes extra work, supplier costs, venue costs or technology charges.
• Failure to attend or access a scheduled service does not automatically create a right to a refund or replacement session.

Changes made by the company

The company may reasonably change a trainer, timetable, venue, platform, delivery sequence or learning resource where operationally necessary, provided the overall agreed service is not materially reduced. Where delivery cannot proceed due to circumstances within the company’s reasonable control, an appropriate alternative, postponement, credit or refund may be considered according to the applicable agreement and law.

Training and Online Education Delivery

Services may be delivered through classroom sessions, workshops, seminars, live virtual training, online learning platforms, digital resources or blended methods.

• The delivery method, timetable and participant arrangements are subject to the agreed service scope.
• A trainer, facilitator or subject specialist may be replaced by another suitable professional where reasonably necessary.
• Learning content may be updated to maintain relevance, accuracy, availability or delivery quality.
• Attendance, engagement, activities or assessments may be required where connected to the stated learning outcome.
• The participant is responsible for joining on time, following instructions and completing agreed activities.
• Services may be delivered with support from approved trainers, technology providers, venues or other suppliers.

Participant and User Conduct

Learners and participants must behave professionally and respectfully. The following conduct is prohibited:

• Harassment, discrimination, threats, abusive conduct or disruption of a session.
• Unauthorised recording, copying, distribution or commercial use of sessions and materials.
• Sharing login credentials, virtual links or restricted resources with unauthorised persons.
• Impersonation, cheating, plagiarism or misrepresentation of learning activity.
• Uploading unlawful, harmful, infringing or malicious material to a platform or communication channel.
• Conduct that creates a safety, security, privacy or reputational risk.

The company may issue a warning, restrict access, remove a participant, suspend delivery or terminate the relevant participation where conduct is serious or repeated. Fees already incurred or committed may remain payable, subject to the applicable agreement and law.

Technology and Online Access Requirements

For online or blended delivery, you are responsible for suitable equipment, internet access, compatible software, a working email address and a reasonably secure environment.

• Access credentials and session links are personal or organisation-specific and must be protected.
• You should test equipment and connectivity before the scheduled session.
• The company is not responsible for disruption caused solely by the participant's device, network, software or local environment.
• Third-party platforms may be subject to their own terms, privacy policies and availability conditions.
• Technical support is limited to the support expressly included in the agreed service.

Attendance, Assessments and Completion Records

Attendance, participation, activity, assessment or completion records may be maintained where applicable to the service. Any record issued will reflect the nature of the relevant training or online education engagement.

A participation or completion record does not represent a UAE academic degree, institutional accreditation, professional licence or regulated qualification unless that status is expressly confirmed in writing and supported by the relevant authority or awarding body.

Records may be withheld while required information, activities or payments remain outstanding. Requests to correct a name or other record detail should be made promptly and may require appropriate supporting evidence.

Intellectual Property and Use of Materials

Unless otherwise stated, website content, branding, layouts, text, graphics and company-created learning materials are owned by or licensed to Emirates Business University FZE and are protected by applicable intellectual-property laws.

Subject to payment and the applicable service terms, participants may receive a limited, personal, non-exclusive, non-transferable right to use supplied learning materials for their own learning or authorised internal organisational use.

• You may not sell, sublicense, publicly distribute or republish materials without written permission.
• You may not remove copyright, trademark, ownership or confidentiality notices.
• Recording a trainer, participant or session requires prior written permission from the company and affected persons where applicable.
• Third-party materials remain subject to the rights and conditions of their respective owners.

Third-Party Websites, Platforms and Providers

The website or a service may use or link to third-party websites, maps, payment providers, virtual-meeting platforms, learning systems, hosting providers or other services.

Those third parties operate under their own terms and privacy practices. The company does not control all third-party systems and is not responsible for their independent content, policies, availability or conduct, except to the extent responsibility cannot lawfully be excluded.

A link or technical integration does not necessarily imply endorsement of all information, products or services offered by the third party.

Website and Service Disclaimers

The company seeks to keep website information accurate and current, but website content is provided for general information and may contain errors, omissions or outdated material. Specific service details should be confirmed directly in writing.

• No particular employment, promotion, salary, commercial, academic or professional outcome is guaranteed.
• Learning outcomes depend on participant attendance, effort, experience, engagement and other factors outside the company’s control.
• General training content is not a substitute for regulated legal, tax, medical, financial or other licensed professional advice.
• Website availability may be interrupted for maintenance, security, hosting, network or other operational reasons.
• External images, links and resources may change or become unavailable without notice.

Limitation of Liability

To the maximum extent permitted by applicable law, the company will not be liable for indirect, incidental, special or consequential loss arising from use of the website or a service, including loss of opportunity, anticipated savings, profit, revenue, business, goodwill or data.

Where liability cannot be excluded, the company’s total liability connected with a particular paid service will, to the maximum extent permitted by law, be limited to the fees actually paid to the company for the affected service giving rise to the claim.

These limitations do not apply where liability cannot lawfully be limited or excluded, including any mandatory consumer right or liability arising from fraud, deliberate misconduct or another matter that applicable law does not permit the parties to exclude.

General Provisions

Privacy

Personal information is handled in accordance with the company’s Privacy Policy, as updated from time to time.

Force majeure

The company will not be responsible for delay or failure caused by events beyond its reasonable control, including government action, public emergencies, severe weather, transport disruption, internet or utility failure, cyber incidents, venue closure, illness, labour disruption or supplier failure. The company may adjust, postpone or replace the affected delivery arrangement where reasonably possible.

Assignment and subcontracting

The company may use trainers, facilitators, platforms, venues and other service providers to perform parts of an engagement. You may not transfer your contractual rights or obligations without written consent, except where mandatory law provides otherwise.

Severability

If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

No waiver

A delay or failure to enforce a right does not waive that right. A waiver is effective only when clearly confirmed in writing.

Entire agreement

These terms and the applicable registration, quotation, proposal, invoice, agreement and written confirmation form the agreement relating to the relevant service and replace prior discussions about the same subject, except in cases of fraud or where the law provides otherwise.

Updates

These Terms and Conditions may be updated to reflect changes in services, technology, operations or legal requirements. The revised version becomes effective when published on this page unless a later date is stated. Changes to an existing paid engagement will not override specifically agreed written terms without an applicable contractual or legal basis.

Governing Law and Dispute Resolution

These Terms and Conditions and non-contractual matters arising from them are governed by the applicable laws of the United Arab Emirates.

The parties should first attempt to resolve a concern through good-faith written communication. Where a dispute cannot be resolved, it will be submitted to the competent courts of the United Arab Emirates, subject to any mandatory jurisdiction, consumer-protection rule or dispute-resolution provision that applies to the particular transaction.

Contact Information

Questions about these Terms and Conditions or a service engagement may be sent to the company using the official contact details below.